View Issue Details

IDProjectCategoryView StatusLast Update
0001468K18X001.00 SKB SWANHWpublic2025-04-11 21:25
Reporter(ALTech) SH Son Assigned To(HW) Sean Chiang Due Date
PrioritynormalSeveritys3-moderateReproducibilityhave not tried
Status closedResolutionfixed 
Summary0001468: [SWAN] GPIO issue
DescriptionALT is monitoring SWAN products in use in the field and found some abnormal

1. Symptom
 a. button being pressed repeatedly.
: "CH-" 2pcs, "Vol-" 2pcs, "BT paring" 1pcs, "Soundeffect" 1pcs
: Symptom is randomly occurred

b. AUX not working : 2pcs
: Symptom is always occurred

2. ALT review.
 a. button being pressed repeatedly
 : Mechanical part check - No found abnormal
 : PCBA part check - button PCBA, FFC cable change and swap(normal STB) - No found abnormal
 : Short circuit and resistor value check by multimeter - No found abnormal
 : X-ray check VS-550 - No found abnormal
 : SW Check - keep pressed repeatedly, need to HW review
https://mantis.cnsbg.foxconn.com/vaas/view.php?id=1439
 : SIgnal check - Found abnormal

 b. Also AUX detect pin is always low status.
 : Mechanical part check - No found abnormal
 : X-ray check VS-550 and AUX connector - No found abnormal
 : Short circuit and resistor value check by multimeter - No found abnormal
 : HW : manully pull up the detect pin -> Found abnormal. STILL LOW
 : SW Check - Need to check HW review
https://mantis.cnsbg.foxconn.com/vaas/view.php?id=1454


3. ALT next plan
These GPIO pins of VS-550 are located in the same area. ALT will analyze the following causes
 a. PCB defect.
 b. Soldering defect
 c. Chip(VS-550) defect
 
4. Foxconn action item
NEED TO ANALYZE AND FIND THE ROOT CAUSES
TagsNo tags attached.
Attach Tags

Relationships

related to 0001454 closed(HW) Tom Lee There is no audio in returned boxes from enduser. 

Users monitoring this issue

User List (ALTech) Hyunsik Kim , (ALTech) Lonnie Kim , (ALTech) SH Son , (ALTech) Sophie Lee , (ALTech) Sun Choul Joung , (ALTech) SY Yoon , (ALTech) Wooshin Kang , (HW) Sean Chiang , (HW) Tom Lee , (MFG) An Tran , (MFG) Ben Trinh , (MFG) Toney Tu , (MFG) Yuri Ruan , (PM) Canon Hsieh , (PM) Dennis Lu , (PM) Eva Sun , (PM) Sheila Tu , (PM) Tiffanie Lai , (RD) Fu-chiang Young , (RD) Jim Chen , (SW) Dean Chiang , (SW) Jacky Chiang , (SW) Jason Ling

Activities

(ALTech) SH Son

2022-04-28 11:40

developer   ~0009942

Hi Sean and Cannon

I issue up the GPIO defect from field STB.
Please see the report and proceed the FA

And let me know who is mainly handle this issue, ALT has defected STB,


Thanks
SON
[SWAN] GPIO Issue.pdf (1,977,151 bytes)

(ALTech) Sun Choul Joung

2022-05-04 15:04

developer   ~0009966

Last edited: 2022-05-04 15:45

Hi Tom

Please conduct ESD TEST for GPIO.
We worried about this GPIO issue caused by ESD.
So could you conduct ESD(Air 8k) test for all Buttons on top and AUX ports that we have issue?
Please let us know your your test schedule first. If you cannot do it, please let us know.

Thanks
Jung

(HW) Tom Lee

2022-05-05 15:51

developer  

ESD_BFX-UA300.pdf (130,372 bytes)

(HW) Tom Lee

2022-05-05 15:51

developer   ~0009969

Hi, Joung

Attached are the ESD test report for 2nd build sample of 2nd source for you reference.
The result show that all buttons and AUX port can pass air +/-8KV.

Thanks ~
Tom
Test Point.pdf (891,625 bytes)

(HW) Tom Lee

2022-06-02 17:36

developer   ~0010106

Hi, Joung

Attached is the "CH- Key Function Fail FA Report", PLS help review it.

Thanks~
Tom

(ALTech) SY Yoon

2022-06-02 18:20

developer   ~0010107

Hi Mr. Tom Lee,
Will you provide 8D report ?
We need your corrective action from now on.

Best Regards,
SuhYoung YOON

(ALTech) SH Son

2022-06-09 16:33

developer   ~0010138

Hi Sean.

I update the defect list so far (2022.06.09)

                S/N MAC
22.03.15 2149695001202109001321 A8934AFE8105
22.03.15 2149695001202109002264 A8934AFE7F26
22.04.26 2149695001202109001335 A8934AFE8191
22.04.26 2149695001202109001817 A8934AFE7EE0
22.04.26 2149695001202109001011 A8934AFE8265

New added
22.05.27 2149695001202109000454 A8934AFE7BC5
22.05.27 2149695001202109001466 A8934AFE80BC
22.05.27 2149695001202109001704 A8934AFE7F20
22.05.27 2149695001202109007770 A8934AFE9773
22.05.27 2149695001202109000224 A8934AFE7A13

Thanks
SON

(ALTech) SH Son

2022-06-13 09:36

developer   ~0010153

Hi, Sean Chiang
I update the FAILURE ANALYSIS REPORT FROM Synaptics.
- Symptom : AUX pin fixed low.
This SoC FA did ourselves with Synaptics Korea.

I think one of GPIO cause is EOS, not all.
Please review the prevent EOS damage solution.

Thanks
SON

(SW) River Wong

2022-07-15 09:59

developer   ~0010385

Hi Yoon,

The VDDIO6/VDDIO9 register values that suggested by Synaptics are commit to Bitcket. It will included in the next image to used in the field.
Author: river wong <river.wong@fii-foxconn.com>
Date: Fri Jun 24 18:23:09 2022 +0800

    Change Synaptics's suggestion value for VDDIO6 and VDDIO9.

(ALTech) SY Yoon

2022-07-20 12:37

developer   ~0010427

Hi Mr. River Wong and Mr. Jacky Chiang,

Thank you for your update.
I have question about it.
Does your manufacturing and test SW apply this change ?
If it is not, we are afraid that it may impact during manufacturing and testing SWAN.
Please let me know the your plan and status ASAP.

Best Regards,
SuhYoung YOON

(SW) River Wong

2022-07-20 19:08

developer   ~0010431

Hi Yoon,

Thanks for your kindly reminder. We also checked in the change to factory source code.
But we think it is better to apply this change for both factory test SW and release image which used for production.
So, we plan to have a control run when you decide to apply release image for production.
Could you know when will you plan to release new SWAN image for production?

(ALTech) SY Yoon

2022-07-21 10:55

developer   ~0010434

Hi Mr. River Wong and Mr. Sean Chiang,

As I informed before, SKB may accept to use new SW for MP after a month from new SW OTA.
So we would like to apply SW change for Production and test SW.
SKB will start new SW from Sep. if we don't have any critical issue in new SW.
It is better to use from production and test SW first. It may reduce the electrical damage to GPIO Port of SoC.

@Mr. Sean Chiang,
How about your opinion on this ? Our HW engineers think that it should be apply ASAP if SW change is the solution for GPIO issue.
We would like to reduce the damage for SOC.

Best Regards,
SuhYoung YOON

(ALTech) SH Son

2022-07-22 08:35

developer   ~0010443

Add the FAILURE ANALYSIS REPORT FROM Synaptics.
 - factory request another PCBA.

https://mantis.cnsbg.foxconn.com/vaas/view.php?id=1465#c10391

BFX-UH300 (K18X001.00) No sound During Google Setup Wirazd Report.pptx (6,558,434 bytes)
-> see the last page attached PDF file

(HW) Sean Chiang

2022-07-25 20:40

developer   ~0010464

Hi Mr.Yoon,

Do you mean we can apply new software for production and testing first, and then apply it to mass production?
But I don't think it might help if we only apply new changes in production and test software, since we know the damage should take a while to occur.
Therefore, we should try to shorten the schedule of BMT and OTA in order to introduce new software into mass production as soon as possible

Regards,
Sean

(ALTech) SH Son

2022-08-12 10:02

developer   ~0010613

HI Sean Chiang
    0001506:0010603

Here is cross section feedback.
Please update report again.

Thanks
SON

(HW) Sean Chiang

2022-08-12 14:07

developer   ~0010624

Hi Toney,

Please see following comment from ALT. Can you ask VN Lab. to provide more detailed picture and higher resolution image file for cross section report?

• Almost inspected BGA looks like solder crack
• Update all of Row picture and pin number : U1 and U1313
• Report has only 6 point section result for each row
• Please attaches the high resolution image file also

Regards,
Sean

(MFG) Toney Tu

2022-08-19 09:53

developer   ~0010663

Hi SH Son and Sean

I update Update all of Row picture and pin number : U1 and U1313 on cross section report.

Pls help review it

Many thanks
Rachel Ruan

(ALTech) SH Son

2022-08-23 17:15

developer   ~0010698

Hi Sean and Rachel

please review my feedback and update again.
 : X500 and SAM image

U1 row -1 : 3, 4, 5, 6, 7, 14, 15, 16, 17, 18, 19
U1 row -2 : 3, 4, 5, 7, 9, 10
U1 row -3 : 7, 9, 10, 11, 12, 13, 23
U1313 (QFN) Row-4 : 6#, 7#

(ALTech) SH Son

2022-08-30 13:41

developer   ~0010751

Hi Sean and Rachel
Please update my action item


Thanks
SON

(ALTech) SH Son

2022-09-06 09:38

developer   ~0010799

0001506:0010796
 SWAN (K18X001.00) Cross section Test explain20220905 .pptx (4,088,231 bytes)
Please refer to attachment for feedback ALT about detail cross section report.

(ALTech) SH Son

2022-09-06 09:55

developer   ~0010801

Last edited: 2022-09-06 09:57

Hi, Rachel and Tony

I understand Factory Cross section Test Explain.
but, my question is not resolved yet.

Q1. I requested Pin, Can take 500x more pictures or not?
 Q1-1. Can the factory take SEM images?
 : X500 and SEM image
U1 row -1 : 3, 4, 5, 6, 7, 14, 15, 16, 17, 18, 19
U1 row -2 : 3, 4, 5, 7, 9, 10
U1 row -3 : 7, 9, 10, 11, 12, 13, 23
U1313 (QFN) Row-4 : 6#, 7#

Q2. QFN U1313 review:
Now I can be distinguish IMC layer and solder layer about factory photo,
Please update U1313 (QFN) Row-4 : 6#, 7# image.

Thanks
SON

(MFG) Toney Tu

2022-09-08 18:02

developer   ~0010838

Hi SH Son

Fii feedback some item as bellow:

Q1. I requested Pin, Can take 500x more pictures or not? ==> NO, We don`t have 500x picture because the result cross section PAD test is normal . If there is an abnormality, we will use 500X magnification to check that PAD position and measure then calculate the Crack % value of the PAD pin.

 Q1-1. Can the factory take SEM images? ==> We discussion with LAB department , they confirm don`t have SEM function. We can provide 500X image if customer special request.
 
: X500 and SEM image
U1 row -1 : 3, 4, 5, 6, 7, 14, 15, 16, 17, 18, 19
U1 row -2 : 3, 4, 5, 7, 9, 10
U1 row -3 : 7, 9, 10, 11, 12, 13, 23
U1313 (QFN) Row-4 : 6#, 7#

Q2. QFN U1313 review:
Now I can be distinguish IMC layer and solder layer about factory photo,
Please update U1313 (QFN) Row-4 : 6#, 7# image. ==> Pls help review image as bellow.

Thanks
Rachel
IMC - 200X U1313 Row 4 #7.jpg (254,308 bytes)   
IMC - 200X U1313 Row 4 #7.jpg (254,308 bytes)   
IMC-500X-U1313 Row4.jpg (282,690 bytes)

(ALTech) SH Son

2022-09-14 11:17

developer   ~0010851

HI Rachel.

Q2. QFN U1313 review:
Please update U1313 (QFN) Row-4 : 6#, 7# ==> Please ADD 500x image also


Thanks
SON

(MFG) Toney Tu

2022-09-16 16:59

developer   ~0010882

Dear SH Son

About QFN U1313 review cross section test item report :
As we answer in ALT weekly meeting on 16-Sep and confirm the last time.

We discussion with LAB department , ( LAB confirm don`t have SEM function ). We can provide 500X image if customer special request.

So if next time we test cross section item , we will special request all data have 500X image for all component testing.

Thanks you
Rachel

(ALTech) Sun Choul Joung

2022-10-07 11:04

developer   ~0010987

Hi Tom Lee
Attached is the "BFW-UA300 Field Failure Vol down & BT Key Function report " & " Synaptics Analysis report" ,
PLS help review it.

Thanks~
Tom

(HW) Tom Lee

2022-10-12 20:02

developer   ~0011028

Hi, Joung
Software version of both two units is QT.19.531.20 which do not fix VDDIO6/VDDIO9 register values issue.
I think maybe the two units failure by wrong VDDIO6/VDDIO9 register values.
Please update software image, the version is QT.19.536.26.
Attached are sotware information of the two units for you reference.

Thanks !
Tom

(ALTech) SH Son

2022-10-27 14:33

developer   ~0011119

Hi Sean
here is GPIO symptoms list as ALT checked so far.

if you have any question, please let me know

Thanks
SON

(HW) Sean Chiang

2022-10-27 18:23

developer   ~0011122

Hi SH,

Got it. We will send this list to the factory to check the production records first.


Regards,
Sean

(ALTech) SH Son

2022-12-09 16:16

developer   ~0011449

Hi Miya

Here is GPIO issued PCBA on ALT side.

this packing has 16pcs and total 20pcs checked so far by ALT.

1. Please arrange the Pickup schedule.
2. Please replace the SoC(VS-550) and recorded new chip ID this document.


Thanks
SON
[SWAN] GPIO Issue PCBA.pptx (1,457,711 bytes)

(ALTech) SH Son

2022-12-19 10:46

developer   ~0011510

Hi Miya

Is there any update about the pickup schedule of GPIO issued PCBA?
I can send this box using your account number.
Please let me know how to ship this box.
 - pick up arrange by Facytory?
 or
 - Pickup arrange by ALT using FII fedex account number.


Thanks
SON

(ALTech) SH Son

2023-01-04 14:03

developer   ~0011644

Hi Miya
Please update the pickup schedule of GPIO issued PCBA


Thanks
SON

(ALTech) SH Son

2023-01-12 15:25

developer   ~0011751

HI Yuri and Miya

Here is GPIO defected PCBA tracking number
Fedex# 7710 1314 9142

ETD : 23/01/12
ETA : 23/01/16

Thanks
SON

(ALTech) SH Son

2023-01-25 17:04

developer   ~0011851

Hi Yuri
Please update the customer S/N and Mac address attached excel file.

Thanks
SON

(MFG) Yuri Ruan

2023-01-26 10:32

developer   ~0011852

Hi SH Son
I update S/N and Mac address as attached excel file.
Please kindly check , Thanks ~

(ALTech) SH Son

2023-01-30 09:08

developer   ~0011865

Hi Yuri,

Please check this package custom Clearance 0001468:0011751
it is still delayed.

Fedex# 7710 1314 9142



Thanks
SON
image.png (76,602 bytes)   
image.png (76,602 bytes)   

(ALTech) SH Son

2023-02-20 09:31

developer   ~0012252

Hi Yuri,
 0001468:0011751
Please let us know repair and return to Korea schedule

Thanks
SON

(ALTech) SH Son

2023-03-09 10:01

developer   ~0012478

HI An
Please use this S/N for replace PCBA

2149695001202398000001 2149695001202398000020 PCBA for CS

Thanks
SON

(ALTech) SH Son

2023-04-11 15:51

developer   ~0012813

HI Miya

Please update the replace PCBA shipment information
ALT is still wait this PCBA

Thanks
SON

(HW) Sean Chiang

2025-04-11 21:25

developer   ~0017471

No more action. So, close this issue.

Issue History

Date Modified Username Field Change
2022-04-28 09:46 (ALTech) SH Son New Issue
2022-04-28 09:47 (ALTech) SH Son Relationship added related to 0001454
2022-04-28 10:09 (ALTech) SH Son Description Updated
2022-04-28 11:31 (SW) Kerwin Chen Severity s2-severe => s3-moderate
2022-04-28 11:37 (ALTech) SH Son Description Updated
2022-04-28 11:37 (ALTech) SH Son Issue Monitored: (ALTech) Hyunsik Kim
2022-04-28 11:37 (ALTech) SH Son Issue Monitored: (ALTech) Lonnie Kim
2022-04-28 11:37 (ALTech) SH Son Issue Monitored: (ALTech) SH Son
2022-04-28 11:37 (ALTech) SH Son Issue Monitored: (ALTech) Sophie Lee
2022-04-28 11:37 (ALTech) SH Son Issue Monitored: (ALTech) Sun Choul Joung
2022-04-28 11:37 (ALTech) SH Son Issue Monitored: (ALTech) SY Yoon
2022-04-28 11:37 (ALTech) SH Son Issue Monitored: (HW) Sean Chiang
2022-04-28 11:37 (ALTech) SH Son Issue Monitored: (HW) Tom Lee
2022-04-28 11:37 (ALTech) SH Son Issue Monitored: (PM) Canon Hsieh
2022-04-28 11:37 (ALTech) SH Son Issue Monitored: (PM) Dennis Lu
2022-04-28 11:37 (ALTech) SH Son Issue Monitored: (PM) Sheila Tu
2022-04-28 11:37 (ALTech) SH Son Issue Monitored: (PM) Tiffanie Lai
2022-04-28 11:37 (ALTech) SH Son Issue Monitored: (RD) Fu-chiang Young
2022-04-28 11:37 (ALTech) SH Son Issue Monitored: (RD) Jim Chen
2022-04-28 11:38 (ALTech) SH Son Assigned To => (HW) Sean Chiang
2022-04-28 11:38 (ALTech) SH Son Status new => assigned
2022-04-28 11:40 (ALTech) SH Son File Added: [SWAN] GPIO Issue.pdf
2022-04-28 11:40 (ALTech) SH Son Note Added: 0009942
2022-04-28 11:41 (ALTech) SH Son Issue Monitored: (SW) Jacky Chiang
2022-04-28 11:41 (ALTech) SH Son Issue Monitored: (ALTech) Wooshin Kang
2022-05-04 15:04 (ALTech) Sun Choul Joung Note Added: 0009966
2022-05-04 15:45 (ALTech) SY Yoon Note Edited: 0009966
2022-05-05 15:51 (HW) Tom Lee File Added: ESD_BFX-UA300.pdf
2022-05-05 15:51 (HW) Tom Lee File Added: Test Point.pdf
2022-05-05 15:51 (HW) Tom Lee Note Added: 0009969
2022-06-02 17:36 (HW) Tom Lee File Added: BFX-UA300 (K18X001.00) CH-Down Key Function Fail Report_v2.pdf
2022-06-02 17:36 (HW) Tom Lee Note Added: 0010106
2022-06-02 18:20 (ALTech) SY Yoon Note Added: 0010107
2022-06-09 16:33 (ALTech) SH Son Note Added: 0010138
2022-06-13 09:36 (ALTech) SH Son File Added: 20220531-FACR-017257-VS550-A1-ALT-FA report_r3_enc.pdf
2022-06-13 09:36 (ALTech) SH Son Note Added: 0010153
2022-06-29 14:00 (HW) Sean Chiang Issue Monitored: (PM) Eva Sun
2022-07-15 09:59 (SW) River Wong Note Added: 0010385
2022-07-20 12:37 (ALTech) SY Yoon Note Added: 0010427
2022-07-20 19:08 (SW) River Wong Note Added: 0010431
2022-07-21 10:55 (ALTech) SY Yoon Note Added: 0010434
2022-07-21 11:37 (SW) River Wong Issue Monitored: (SW) Dean Chiang
2022-07-21 11:38 (SW) River Wong Issue Monitored: (SW) Jason Ling
2022-07-22 08:35 (ALTech) SH Son Note Added: 0010443
2022-07-22 16:13 (ALTech) SH Son Issue Monitored: (MFG) An Tran
2022-07-22 16:13 (ALTech) SH Son Issue Monitored: (MFG) Ben Trinh
2022-07-22 16:13 (ALTech) SH Son Issue Monitored: (MFG) Yuri Ruan
2022-07-25 20:40 (HW) Sean Chiang Note Added: 0010464
2022-08-12 10:02 (ALTech) SH Son Note Added: 0010613
2022-08-12 10:02 (ALTech) SH Son File Added: [SWAN] Cross section Test report_F16_K18X001.00_ALT feedback.pdf
2022-08-12 14:05 (HW) Sean Chiang Issue Monitored: (MFG) Toney Tu
2022-08-12 14:07 (HW) Sean Chiang Note Added: 0010624
2022-08-19 09:53 (MFG) Toney Tu Note Added: 0010663
2022-08-19 09:53 (MFG) Toney Tu File Added: SWAN (K18X001.00) Cross section Test Overview.pptx
2022-08-23 17:15 (ALTech) SH Son Note Added: 0010698
2022-08-23 17:15 (ALTech) SH Son File Added: [SWAN] Cross section Test report_F16_K18X001.00_ALT feedback_220823.pdf
2022-08-30 13:41 (ALTech) SH Son Note Added: 0010751
2022-09-06 09:38 (ALTech) SH Son Note Added: 0010799
2022-09-06 09:55 (ALTech) SH Son Note Added: 0010801
2022-09-06 09:57 (ALTech) SH Son Note Edited: 0010801
2022-09-08 18:02 (MFG) Toney Tu Note Added: 0010838
2022-09-08 18:02 (MFG) Toney Tu File Added: IMC - 200X U1313 Row 4 #7.jpg
2022-09-08 18:02 (MFG) Toney Tu File Added: IMC-200X U1313 Row4 #6.jpg
2022-09-08 18:02 (MFG) Toney Tu File Added: IMC-500X-U1313 Row4.jpg
2022-09-14 11:17 (ALTech) SH Son Note Added: 0010851
2022-09-16 16:59 (MFG) Toney Tu Note Added: 0010882
2022-10-07 11:04 (ALTech) Sun Choul Joung Note Added: 0010987
2022-10-07 11:04 (ALTech) Sun Choul Joung File Added: BFW-UA300 Field Failure Vol down & BT Key Function.pdf
2022-10-07 11:04 (ALTech) Sun Choul Joung File Added: 20220929-FACR-017556-VS550-A1-SKT-FA report_enc.pdf
2022-10-12 20:02 (HW) Tom Lee Note Added: 0011028
2022-10-12 20:02 (HW) Tom Lee File Added: YW61RYU and YW61S2S_software version.xlsx
2022-10-27 14:33 (ALTech) SH Son Note Added: 0011119
2022-10-27 14:33 (ALTech) SH Son File Added: GPIO defect LIST_221027.xlsx
2022-10-27 18:23 (HW) Sean Chiang Note Added: 0011122
2022-12-09 16:16 (ALTech) SH Son Note Added: 0011449
2022-12-09 16:16 (ALTech) SH Son File Added: [SWAN] GPIO Issue PCBA.pptx
2022-12-19 10:46 (ALTech) SH Son Note Added: 0011510
2023-01-04 14:03 (ALTech) SH Son Note Added: 0011644
2023-01-12 15:25 (ALTech) SH Son Note Added: 0011751
2023-01-12 15:25 (ALTech) SH Son File Added: FedEx Shipping Label_230112_SWAN_GPIO PCBA.pdf
2023-01-25 17:04 (ALTech) SH Son Note Added: 0011851
2023-01-25 17:04 (ALTech) SH Son File Added: GPIO defect LIST_230125.xlsx
2023-01-26 10:32 (MFG) Yuri Ruan Note Added: 0011852
2023-01-26 10:32 (MFG) Yuri Ruan File Added: GPIO defect LIST_230126.xlsx
2023-01-30 09:08 (ALTech) SH Son Note Added: 0011865
2023-01-30 09:08 (ALTech) SH Son File Added: image.png
2023-02-20 09:31 (ALTech) SH Son Note Added: 0012252
2023-03-09 10:01 (ALTech) SH Son Note Added: 0012478
2023-04-11 15:51 (ALTech) SH Son Note Added: 0012813
2025-04-11 21:25 (HW) Sean Chiang Status assigned => closed
2025-04-11 21:25 (HW) Sean Chiang Resolution open => fixed
2025-04-11 21:25 (HW) Sean Chiang Note Added: 0017471