View Issue Details
| ID | Project | Category | View Status | Date Submitted | Last Update |
|---|---|---|---|---|---|
| 0001468 | K18X001.00 SKB SWAN | HW | public | 2022-04-28 09:46 | 2025-04-11 21:25 |
| Reporter | (ALTech) SH Son | Assigned To | (HW) Sean Chiang | Due Date | |
| Priority | normal | Severity | s3-moderate | Reproducibility | have not tried |
| Status | closed | Resolution | fixed | ||
| Summary | 0001468: [SWAN] GPIO issue | ||||
| Description | ALT is monitoring SWAN products in use in the field and found some abnormal 1. Symptom a. button being pressed repeatedly. : "CH-" 2pcs, "Vol-" 2pcs, "BT paring" 1pcs, "Soundeffect" 1pcs : Symptom is randomly occurred b. AUX not working : 2pcs : Symptom is always occurred 2. ALT review. a. button being pressed repeatedly : Mechanical part check - No found abnormal : PCBA part check - button PCBA, FFC cable change and swap(normal STB) - No found abnormal : Short circuit and resistor value check by multimeter - No found abnormal : X-ray check VS-550 - No found abnormal : SW Check - keep pressed repeatedly, need to HW review https://mantis.cnsbg.foxconn.com/vaas/view.php?id=1439 : SIgnal check - Found abnormal b. Also AUX detect pin is always low status. : Mechanical part check - No found abnormal : X-ray check VS-550 and AUX connector - No found abnormal : Short circuit and resistor value check by multimeter - No found abnormal : HW : manully pull up the detect pin -> Found abnormal. STILL LOW : SW Check - Need to check HW review https://mantis.cnsbg.foxconn.com/vaas/view.php?id=1454 3. ALT next plan These GPIO pins of VS-550 are located in the same area. ALT will analyze the following causes a. PCB defect. b. Soldering defect c. Chip(VS-550) defect 4. Foxconn action item NEED TO ANALYZE AND FIND THE ROOT CAUSES | ||||
| Tags | No tags attached. | ||||
| Attach Tags | |||||
| related to | 0001454 | closed | (HW) Tom Lee | There is no audio in returned boxes from enduser. |
| User List |
(ALTech) Hyunsik Kim , (ALTech) Lonnie Kim , (ALTech) SH Son , (ALTech) Sophie Lee , |
|---|
|
|
Hi Sean and Cannon I issue up the GPIO defect from field STB. Please see the report and proceed the FA And let me know who is mainly handle this issue, ALT has defected STB, Thanks SON |
|
|
Hi Tom Please conduct ESD TEST for GPIO. We worried about this GPIO issue caused by ESD. So could you conduct ESD(Air 8k) test for all Buttons on top and AUX ports that we have issue? Please let us know your your test schedule first. If you cannot do it, please let us know. Thanks Jung |
|
|
|
|
|
Hi, Joung Attached are the ESD test report for 2nd build sample of 2nd source for you reference. The result show that all buttons and AUX port can pass air +/-8KV. Thanks ~ Tom |
|
|
Hi, Joung Attached is the "CH- Key Function Fail FA Report", PLS help review it. Thanks~ Tom |
|
|
Hi Mr. Tom Lee, Will you provide 8D report ? We need your corrective action from now on. Best Regards, SuhYoung YOON |
|
|
Hi Sean. I update the defect list so far (2022.06.09) S/N MAC 22.03.15 2149695001202109001321 A8934AFE8105 22.03.15 2149695001202109002264 A8934AFE7F26 22.04.26 2149695001202109001335 A8934AFE8191 22.04.26 2149695001202109001817 A8934AFE7EE0 22.04.26 2149695001202109001011 A8934AFE8265 New added 22.05.27 2149695001202109000454 A8934AFE7BC5 22.05.27 2149695001202109001466 A8934AFE80BC 22.05.27 2149695001202109001704 A8934AFE7F20 22.05.27 2149695001202109007770 A8934AFE9773 22.05.27 2149695001202109000224 A8934AFE7A13 Thanks SON |
|
|
Hi, Sean Chiang I update the FAILURE ANALYSIS REPORT FROM Synaptics. - Symptom : AUX pin fixed low. This SoC FA did ourselves with Synaptics Korea. I think one of GPIO cause is EOS, not all. Please review the prevent EOS damage solution. Thanks SON |
|
|
Hi Yoon, The VDDIO6/VDDIO9 register values that suggested by Synaptics are commit to Bitcket. It will included in the next image to used in the field. Author: river wong <river.wong@fii-foxconn.com> Date: Fri Jun 24 18:23:09 2022 +0800 Change Synaptics's suggestion value for VDDIO6 and VDDIO9. |
|
|
Hi Mr. River Wong and Mr. Jacky Chiang, Thank you for your update. I have question about it. Does your manufacturing and test SW apply this change ? If it is not, we are afraid that it may impact during manufacturing and testing SWAN. Please let me know the your plan and status ASAP. Best Regards, SuhYoung YOON |
|
|
Hi Yoon, Thanks for your kindly reminder. We also checked in the change to factory source code. But we think it is better to apply this change for both factory test SW and release image which used for production. So, we plan to have a control run when you decide to apply release image for production. Could you know when will you plan to release new SWAN image for production? |
|
|
Hi Mr. River Wong and Mr. Sean Chiang, As I informed before, SKB may accept to use new SW for MP after a month from new SW OTA. So we would like to apply SW change for Production and test SW. SKB will start new SW from Sep. if we don't have any critical issue in new SW. It is better to use from production and test SW first. It may reduce the electrical damage to GPIO Port of SoC. @Mr. Sean Chiang, How about your opinion on this ? Our HW engineers think that it should be apply ASAP if SW change is the solution for GPIO issue. We would like to reduce the damage for SOC. Best Regards, SuhYoung YOON |
|
|
Add the FAILURE ANALYSIS REPORT FROM Synaptics. - factory request another PCBA. https://mantis.cnsbg.foxconn.com/vaas/view.php?id=1465#c10391 BFX-UH300 (K18X001.00) No sound During Google Setup Wirazd Report.pptx (6,558,434 bytes) -> see the last page attached PDF file |
|
|
Hi Mr.Yoon, Do you mean we can apply new software for production and testing first, and then apply it to mass production? But I don't think it might help if we only apply new changes in production and test software, since we know the damage should take a while to occur. Therefore, we should try to shorten the schedule of BMT and OTA in order to introduce new software into mass production as soon as possible Regards, Sean |
|
|
HI Sean Chiang 0001506:0010603 Here is cross section feedback. Please update report again. Thanks SON |
|
|
Hi Toney, Please see following comment from ALT. Can you ask VN Lab. to provide more detailed picture and higher resolution image file for cross section report? • Almost inspected BGA looks like solder crack • Update all of Row picture and pin number : U1 and U1313 • Report has only 6 point section result for each row • Please attaches the high resolution image file also Regards, Sean |
|
|
Hi SH Son and Sean I update Update all of Row picture and pin number : U1 and U1313 on cross section report. Pls help review it Many thanks Rachel Ruan |
|
|
Hi Sean and Rachel please review my feedback and update again. : X500 and SAM image U1 row -1 : 3, 4, 5, 6, 7, 14, 15, 16, 17, 18, 19 U1 row -2 : 3, 4, 5, 7, 9, 10 U1 row -3 : 7, 9, 10, 11, 12, 13, 23 U1313 (QFN) Row-4 : 6#, 7# |
|
|
Hi Sean and Rachel Please update my action item Thanks SON |
|
|
0001506:0010796 SWAN (K18X001.00) Cross section Test explain20220905 .pptx (4,088,231 bytes) Please refer to attachment for feedback ALT about detail cross section report. |
|
|
Hi, Rachel and Tony I understand Factory Cross section Test Explain. but, my question is not resolved yet. Q1. I requested Pin, Can take 500x more pictures or not? Q1-1. Can the factory take SEM images? : X500 and SEM image U1 row -1 : 3, 4, 5, 6, 7, 14, 15, 16, 17, 18, 19 U1 row -2 : 3, 4, 5, 7, 9, 10 U1 row -3 : 7, 9, 10, 11, 12, 13, 23 U1313 (QFN) Row-4 : 6#, 7# Q2. QFN U1313 review: Now I can be distinguish IMC layer and solder layer about factory photo, Please update U1313 (QFN) Row-4 : 6#, 7# image. Thanks SON |
|
|
Hi SH Son Fii feedback some item as bellow: Q1. I requested Pin, Can take 500x more pictures or not? ==> NO, We don`t have 500x picture because the result cross section PAD test is normal . If there is an abnormality, we will use 500X magnification to check that PAD position and measure then calculate the Crack % value of the PAD pin. Q1-1. Can the factory take SEM images? ==> We discussion with LAB department , they confirm don`t have SEM function. We can provide 500X image if customer special request. : X500 and SEM image U1 row -1 : 3, 4, 5, 6, 7, 14, 15, 16, 17, 18, 19 U1 row -2 : 3, 4, 5, 7, 9, 10 U1 row -3 : 7, 9, 10, 11, 12, 13, 23 U1313 (QFN) Row-4 : 6#, 7# Q2. QFN U1313 review: Now I can be distinguish IMC layer and solder layer about factory photo, Please update U1313 (QFN) Row-4 : 6#, 7# image. ==> Pls help review image as bellow. Thanks Rachel |
|
|
HI Rachel. Q2. QFN U1313 review: Please update U1313 (QFN) Row-4 : 6#, 7# ==> Please ADD 500x image also Thanks SON |
|
|
Dear SH Son About QFN U1313 review cross section test item report : As we answer in ALT weekly meeting on 16-Sep and confirm the last time. We discussion with LAB department , ( LAB confirm don`t have SEM function ). We can provide 500X image if customer special request. So if next time we test cross section item , we will special request all data have 500X image for all component testing. Thanks you Rachel |
|
|
Hi Tom Lee Attached is the "BFW-UA300 Field Failure Vol down & BT Key Function report " & " Synaptics Analysis report" , PLS help review it. Thanks~ Tom |
|
|
Hi, Joung Software version of both two units is QT.19.531.20 which do not fix VDDIO6/VDDIO9 register values issue. I think maybe the two units failure by wrong VDDIO6/VDDIO9 register values. Please update software image, the version is QT.19.536.26. Attached are sotware information of the two units for you reference. Thanks ! Tom |
|
|
Hi Sean here is GPIO symptoms list as ALT checked so far. if you have any question, please let me know Thanks SON |
|
|
Hi SH, Got it. We will send this list to the factory to check the production records first. Regards, Sean |
|
|
Hi Miya Here is GPIO issued PCBA on ALT side. this packing has 16pcs and total 20pcs checked so far by ALT. 1. Please arrange the Pickup schedule. 2. Please replace the SoC(VS-550) and recorded new chip ID this document. Thanks SON |
|
|
Hi Miya Is there any update about the pickup schedule of GPIO issued PCBA? I can send this box using your account number. Please let me know how to ship this box. - pick up arrange by Facytory? or - Pickup arrange by ALT using FII fedex account number. Thanks SON |
|
|
Hi Miya Please update the pickup schedule of GPIO issued PCBA Thanks SON |
|
|
HI Yuri and Miya Here is GPIO defected PCBA tracking number Fedex# 7710 1314 9142 ETD : 23/01/12 ETA : 23/01/16 Thanks SON |
|
|
Hi Yuri Please update the customer S/N and Mac address attached excel file. Thanks SON |
|
|
Hi SH Son I update S/N and Mac address as attached excel file. Please kindly check , Thanks ~ |
|
|
Hi Yuri, Please check this package custom Clearance 0001468:0011751 it is still delayed. Fedex# 7710 1314 9142 Thanks SON |
|
|
Hi Yuri, 0001468:0011751 Please let us know repair and return to Korea schedule Thanks SON |
|
|
HI An Please use this S/N for replace PCBA 2149695001202398000001 2149695001202398000020 PCBA for CS Thanks SON |
|
|
HI Miya Please update the replace PCBA shipment information ALT is still wait this PCBA Thanks SON |
|
|
No more action. So, close this issue. |
| Date Modified | Username | Field | Change |
|---|---|---|---|
| 2022-04-28 09:46 | (ALTech) SH Son | New Issue | |
| 2022-04-28 09:47 | (ALTech) SH Son | Relationship added | related to 0001454 |
| 2022-04-28 10:09 | (ALTech) SH Son | Description Updated | |
| 2022-04-28 11:31 | (SW) Kerwin Chen | Severity | s2-severe => s3-moderate |
| 2022-04-28 11:37 | (ALTech) SH Son | Description Updated | |
| 2022-04-28 11:37 | (ALTech) SH Son | Issue Monitored: (ALTech) Hyunsik Kim | |
| 2022-04-28 11:37 | (ALTech) SH Son | Issue Monitored: (ALTech) Lonnie Kim | |
| 2022-04-28 11:37 | (ALTech) SH Son | Issue Monitored: (ALTech) SH Son | |
| 2022-04-28 11:37 | (ALTech) SH Son | Issue Monitored: (ALTech) Sophie Lee | |
| 2022-04-28 11:37 | (ALTech) SH Son | Issue Monitored: (ALTech) Sun Choul Joung | |
| 2022-04-28 11:37 | (ALTech) SH Son | Issue Monitored: (ALTech) SY Yoon | |
| 2022-04-28 11:37 | (ALTech) SH Son | Issue Monitored: (HW) Sean Chiang | |
| 2022-04-28 11:37 | (ALTech) SH Son | Issue Monitored: (HW) Tom Lee | |
| 2022-04-28 11:37 | (ALTech) SH Son | Issue Monitored: (PM) Canon Hsieh | |
| 2022-04-28 11:37 | (ALTech) SH Son | Issue Monitored: (PM) Dennis Lu | |
| 2022-04-28 11:37 | (ALTech) SH Son | Issue Monitored: (PM) Sheila Tu | |
| 2022-04-28 11:37 | (ALTech) SH Son | Issue Monitored: (PM) Tiffanie Lai | |
| 2022-04-28 11:37 | (ALTech) SH Son | Issue Monitored: (RD) Fu-chiang Young | |
| 2022-04-28 11:37 | (ALTech) SH Son | Issue Monitored: (RD) Jim Chen | |
| 2022-04-28 11:38 | (ALTech) SH Son | Assigned To | => (HW) Sean Chiang |
| 2022-04-28 11:38 | (ALTech) SH Son | Status | new => assigned |
| 2022-04-28 11:40 | (ALTech) SH Son | File Added: [SWAN] GPIO Issue.pdf | |
| 2022-04-28 11:40 | (ALTech) SH Son | Note Added: 0009942 | |
| 2022-04-28 11:41 | (ALTech) SH Son | Issue Monitored: (SW) Jacky Chiang | |
| 2022-04-28 11:41 | (ALTech) SH Son | Issue Monitored: (ALTech) Wooshin Kang | |
| 2022-05-04 15:04 |
|
Note Added: 0009966 | |
| 2022-05-04 15:45 | (ALTech) SY Yoon | Note Edited: 0009966 | |
| 2022-05-05 15:51 | (HW) Tom Lee | File Added: ESD_BFX-UA300.pdf | |
| 2022-05-05 15:51 | (HW) Tom Lee | File Added: Test Point.pdf | |
| 2022-05-05 15:51 | (HW) Tom Lee | Note Added: 0009969 | |
| 2022-06-02 17:36 | (HW) Tom Lee | File Added: BFX-UA300 (K18X001.00) CH-Down Key Function Fail Report_v2.pdf | |
| 2022-06-02 17:36 | (HW) Tom Lee | Note Added: 0010106 | |
| 2022-06-02 18:20 | (ALTech) SY Yoon | Note Added: 0010107 | |
| 2022-06-09 16:33 | (ALTech) SH Son | Note Added: 0010138 | |
| 2022-06-13 09:36 | (ALTech) SH Son | File Added: 20220531-FACR-017257-VS550-A1-ALT-FA report_r3_enc.pdf | |
| 2022-06-13 09:36 | (ALTech) SH Son | Note Added: 0010153 | |
| 2022-06-29 14:00 | (HW) Sean Chiang | Issue Monitored: (PM) Eva Sun | |
| 2022-07-15 09:59 |
|
Note Added: 0010385 | |
| 2022-07-20 12:37 | (ALTech) SY Yoon | Note Added: 0010427 | |
| 2022-07-20 19:08 |
|
Note Added: 0010431 | |
| 2022-07-21 10:55 | (ALTech) SY Yoon | Note Added: 0010434 | |
| 2022-07-21 11:37 |
|
Issue Monitored: (SW) Dean Chiang | |
| 2022-07-21 11:38 |
|
Issue Monitored: (SW) Jason Ling | |
| 2022-07-22 08:35 | (ALTech) SH Son | Note Added: 0010443 | |
| 2022-07-22 16:13 | (ALTech) SH Son | Issue Monitored: (MFG) An Tran | |
| 2022-07-22 16:13 | (ALTech) SH Son | Issue Monitored: (MFG) Ben Trinh | |
| 2022-07-22 16:13 | (ALTech) SH Son | Issue Monitored: (MFG) Yuri Ruan | |
| 2022-07-25 20:40 | (HW) Sean Chiang | Note Added: 0010464 | |
| 2022-08-12 10:02 | (ALTech) SH Son | Note Added: 0010613 | |
| 2022-08-12 10:02 | (ALTech) SH Son | File Added: [SWAN] Cross section Test report_F16_K18X001.00_ALT feedback.pdf | |
| 2022-08-12 14:05 | (HW) Sean Chiang | Issue Monitored: (MFG) Toney Tu | |
| 2022-08-12 14:07 | (HW) Sean Chiang | Note Added: 0010624 | |
| 2022-08-19 09:53 | (MFG) Toney Tu | Note Added: 0010663 | |
| 2022-08-19 09:53 | (MFG) Toney Tu | File Added: SWAN (K18X001.00) Cross section Test Overview.pptx | |
| 2022-08-23 17:15 | (ALTech) SH Son | Note Added: 0010698 | |
| 2022-08-23 17:15 | (ALTech) SH Son | File Added: [SWAN] Cross section Test report_F16_K18X001.00_ALT feedback_220823.pdf | |
| 2022-08-30 13:41 | (ALTech) SH Son | Note Added: 0010751 | |
| 2022-09-06 09:38 | (ALTech) SH Son | Note Added: 0010799 | |
| 2022-09-06 09:55 | (ALTech) SH Son | Note Added: 0010801 | |
| 2022-09-06 09:57 | (ALTech) SH Son | Note Edited: 0010801 | |
| 2022-09-08 18:02 | (MFG) Toney Tu | Note Added: 0010838 | |
| 2022-09-08 18:02 | (MFG) Toney Tu | File Added: IMC - 200X U1313 Row 4 #7.jpg | |
| 2022-09-08 18:02 | (MFG) Toney Tu | File Added: IMC-200X U1313 Row4 #6.jpg | |
| 2022-09-08 18:02 | (MFG) Toney Tu | File Added: IMC-500X-U1313 Row4.jpg | |
| 2022-09-14 11:17 | (ALTech) SH Son | Note Added: 0010851 | |
| 2022-09-16 16:59 | (MFG) Toney Tu | Note Added: 0010882 | |
| 2022-10-07 11:04 |
|
Note Added: 0010987 | |
| 2022-10-07 11:04 |
|
File Added: BFW-UA300 Field Failure Vol down & BT Key Function.pdf | |
| 2022-10-07 11:04 |
|
File Added: 20220929-FACR-017556-VS550-A1-SKT-FA report_enc.pdf | |
| 2022-10-12 20:02 | (HW) Tom Lee | Note Added: 0011028 | |
| 2022-10-12 20:02 | (HW) Tom Lee | File Added: YW61RYU and YW61S2S_software version.xlsx | |
| 2022-10-27 14:33 | (ALTech) SH Son | Note Added: 0011119 | |
| 2022-10-27 14:33 | (ALTech) SH Son | File Added: GPIO defect LIST_221027.xlsx | |
| 2022-10-27 18:23 | (HW) Sean Chiang | Note Added: 0011122 | |
| 2022-12-09 16:16 | (ALTech) SH Son | Note Added: 0011449 | |
| 2022-12-09 16:16 | (ALTech) SH Son | File Added: [SWAN] GPIO Issue PCBA.pptx | |
| 2022-12-19 10:46 | (ALTech) SH Son | Note Added: 0011510 | |
| 2023-01-04 14:03 | (ALTech) SH Son | Note Added: 0011644 | |
| 2023-01-12 15:25 | (ALTech) SH Son | Note Added: 0011751 | |
| 2023-01-12 15:25 | (ALTech) SH Son | File Added: FedEx Shipping Label_230112_SWAN_GPIO PCBA.pdf | |
| 2023-01-25 17:04 | (ALTech) SH Son | Note Added: 0011851 | |
| 2023-01-25 17:04 | (ALTech) SH Son | File Added: GPIO defect LIST_230125.xlsx | |
| 2023-01-26 10:32 |
|
Note Added: 0011852 | |
| 2023-01-26 10:32 |
|
File Added: GPIO defect LIST_230126.xlsx | |
| 2023-01-30 09:08 | (ALTech) SH Son | Note Added: 0011865 | |
| 2023-01-30 09:08 | (ALTech) SH Son | File Added: image.png | |
| 2023-02-20 09:31 | (ALTech) SH Son | Note Added: 0012252 | |
| 2023-03-09 10:01 | (ALTech) SH Son | Note Added: 0012478 | |
| 2023-04-11 15:51 | (ALTech) SH Son | Note Added: 0012813 | |
| 2025-04-11 21:25 | (HW) Sean Chiang | Status | assigned => closed |
| 2025-04-11 21:25 | (HW) Sean Chiang | Resolution | open => fixed |
| 2025-04-11 21:25 | (HW) Sean Chiang | Note Added: 0017471 |

.png)